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wedding day.For More, Welcome to view here: http://www.aliexpress.com/store/1559121
Wedding dresses are fitted garments. So wedding dress alternation is might be needed.All our gowns allow one size up or down for your peace of mind. You can alter it locally when you receive it.Bridal sizes do not correspond to your regular dress size and there are many different size charts too.So please do NOT buy by your normal dress size.When you measure, please make sure you wear the same or similar intimate apparel andshoes you are planning to wear on your
Our all dresses can be custom made, so if you want to use your real measurements,Please follow the
measurement instruction, and measure yourself carefully.
A.The wedding dress does not include any accessories such as gloves, wedding veil and the crinoline petticoat (if these accessories show on the pictures)?. B.Color may vary between different CRT and LCD screens.we can not guarantee that the color of our products will be exactly the same with the photographs you saw. C. Please?give me your exactitude size?and color when placing an order, and I am very happy to process returns when necessary ,in order to make the gown very fit with you ! D. Before ordering, please read this listing carefully and ask all your questions. A.The dress could be finished in 10-25days. During the special holiday like Chinese Festival Holiday, National Holiday,the shipping time will a little longer. B.The shipping time is based on shipping method. It will take 3-4 working days around for UPS,DHL,FEDEX,7-10 working days for EMS, TNT. C.Free shipping refers to DHL and Fedex
1. If you find the dress is in wrong color or measurements, please send us clear pictures within 7 working days since you receive the dress. You can return and refund or change the dress 2. If the dress is obviously dissimilar with the original picture, please send us clear pictures within 3 working days since you receive the dress. You can return and refund or change the dress 3. If there is obvious quality problem with the dress, such as large dirt, broken or defects surface,please send us clear pictures within 3 working days since you receive the dress. You can return and refund or change the dress
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luv-mydress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luv-mydress.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.