1. About Size Item Measure by hand, it could be 2-3cm different. Asian size is smaller 1 or 2 size than US/EU Size, please check the size detail before you buy.(All measurement in cm, please note 1 cm = 0.39 inch,1 inch=2.54 cm)
2. About Color The picture shows the real items without any special processing. But color and brightness may differ a little due to different computer monitors or other factors. Style No.F0599 2 color(white black)
Style No.F0590 Floral printed tops
Style No. F0594 letter printed tank tops
About Payment 1. We accept Ali West Union, Credit Card, Visa, Bank Transfer. About Shipment 1. Goods will be shipped only after receiving your payment. 2. S&H DOES NOT INCLUDE DUTIES, buyers will be responsible for any local taxes or other import fees. 3. Orders processed within promised days after the payment verification. 4. We only ship to confirmed order addresses. Your order addresses MUST MATCH your Shipping address. 5. The images shown are not the actual item and are for our reference only. 6. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. 7. If you have not received your shipment within 39 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!a Return & Refund 1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost will be at buyer’s cost. 2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order number. 3. We will refund YOUR FULL WINNINNG BID AMOUNT except shipping cost, upon receipt of the item in its original condition and packaging with all the components and accessories included. Feedback 1. Positive Feedback (5 stars) is very important to us. please think twice before lwaving feedback. 2.Please CONTACT US before leaving neutral (3 stars) or negative (1-2 stars) feedback.We will try our best to solve the problems and please trust us!
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luv-mydress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luv-mydress.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.